Ranking
“Respond to reviews that users leave about your business.”
Google, How to improve your local ranking
Google's biggest local-ranking lever
Responding to your Google reviews puts you ahead of the pack.
This is the simplest, fastest, lowest-cost way to pull in more customers.
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50% off for life if you activate your agent in July.
Mario's Trattoria
4.9(312)
New review · Maria R.
Booked last minute and they still made my mum's birthday feel special. Lovely staff.
Your agent · replied 4 min later
Thank you, Maria. Last-minute birthdays are our favourite kind of pressure, and your mum sounds like a great excuse for one. See you both again soon.
Response rate0%
Avg reply9 min
Local rankClimbing
Your customers choose from Google's map. The map favours profiles that look alive. Most of the pack is asleep.
- 93%
- of local searches show Google's top three first. Those spots take 44% of the clicks.
- 51%
- of “near me” searches turn into a visit within 24 hours
- 7×
- more clicks go to a fully tended profile, plus 70% more walk-ins
- 60%
- of local businesses leave their profile unmanaged. That is your opening.
Sources · Google · BrightLocal · Whitespark
Local Standings
See how your Google Business Profile compares
Example report · search to see yours
MetricTypicalA typical businessBestBest nearby
Rating4.44.8
Reviews132410
Response rate38%97%
New reviews / mo312
Profiles run by RealGoodWords
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- Bloom & BoughFlorist96%replied
- Harbour DentalDentist99%replied
- Atlas Plumbing Co.Plumber94%replied
- Wildflower CaféCafé97%replied
- Northside Auto CareAuto repair93%replied
- Pearl & Co. NailsNail salon95%replied
- Old Mill BakeryBakery98%replied
- Kiku SushiRestaurant96%replied
- The Corner BarberBarbershop92%replied
- Casa VerdeLandscaping97%replied
Google counts your replies. Customers judge them.
Your response rate is not a courtesy. It feeds the engagement signals behind your local rank, and it’s the first thing readers check after the stars.
Trust
0%
of consumers read the owner's reply before deciding to visit.
BrightLocal
Recovery
0%
are more likely to visit a business that answers its negative reviews.
ReviewTrackers
Most local businesses answer fewer than a third of their reviews. The businesses winning your neighbourhood answer every single one.
A reply only works if it sounds like you.
Maria reads your reply once. Every future customer reads it while deciding whether to walk in. A canned reply tells them nobody’s home.
Maria S.
Food was lovely but we waited 40 minutes past our booking and nobody told us why.
Reads as a bot
Thank you for your feedback. We are sorry to hear about your experience. Please contact us so we can make it right.
Specific, human, yours
Maria, the food should never have to apologise for the wait. Friday caught us short-staffed and you paid for it with your evening. Next time you book, ask for me and I will make sure your table is ready when you are.
You set the style once. The agent holds it.
- Warm
- Professional
- Playful
- Refined
- Direct
- Upbeat
- Your sign-off
- Reply length
- Holds low stars
See your own reviews answered.
Sign in with Google and the agent drafts replies to your latest reviews, in your voice. Nothing posts until you turn it on.
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No card to start · Free for 3 months
50% off for life if you activate your agent in July.
How it works
Sign in with Google
One click. No forms, no password to invent.
Confirm your business
We find your profile. You confirm it's yours.
Turn it on
Your agent starts watching for new reviews.
Under 60 seconds. No card.
- Built on Google's reply guidance
- You grant access on Google's own consent screen
- Revoke anytime in your Google account
- Low-star reviews can wait for your approval
See how every reply maps to Google’s playbook on the alignment page.
Questions, answered.
Will the replies sound like a bot?
You pick the tone, add your own instructions and sign-off, and can try it on your real reviews above before turning anything on. Canned is the thing this exists to kill.
What do you get access to?
You sign in with Google and grant review access on Google's own consent screen. We never see your password, and you can revoke access in your Google account at any time.
Can I approve replies before they post?
Yes. Hold every reply for approval, or just reviews at or below a star level you choose. Most owners hold 1 and 2 star reviews and let the rest fly.
What happens after the 3 free months?
The regular price is $14 a month, but activate your agent this month and you lock in 50% off for life at $7 a month. We ask for a card near the end of the free period; if you pass, your agent pauses and everything you already posted stays up. No surprise charges, there's no card on file to charge.
Does replying really move my ranking?
Google's own local-ranking guidance tells businesses to respond to reviews, and replies feed the engagement signals it reads. See how we map to Google's playbook on the alignment page.
Free for 3 months. Then half price, for life.
Regular price $14/mo, now $7/mo.Cancel anytime. Your reviews keep their replies.
50% off for life if you activate your agent in July.
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